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Q: How to deal with the faulty?
A: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%. Secondly, during the warranty period, we will send new lights with new order for small quantity. For defective batch products, we will repai
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Q: Do you offer guarantee for the products?
A: Yes, we offer 2-3 years warranty to our products, special products can be 5 years warranty.
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Q: Is it OK to print my logo on led light product?
A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.
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Q: How to proceed an order for led light?
A: Firstly, let us know your requirements or application. Secondly, We quote according to your requirements or our suggestions. Thirdly, customer confirms the samples and places deposit for formal order. Fourthly, We arrange the production.
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Q: How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shiping also optional.
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Q: Do you have any MOQ limit for led light order?
A: Do you have any MOQ limit for led light order?
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Q: Where is your factory located in? Which is your FOB port ?
A: We are located in Nantong city, very closed to Shanghai. The FOB port is Shanghai or Ningbo.
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A: 3-5 days for samples, 15-25 days for big orders in bulk.
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Q: Can I have a sample order for led light?
A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
